Spa Receptionist

About the role

The Spa Receptionist at The Bristol Belgrade is the first point of contact for guests, playing a key role in creating a welcoming and relaxing atmosphere while ensuring the smooth operation of spa services.

Key responsibilities

• Greet and welcome guests in a friendly and professional manner
• Assist with booking spa appointments and ensure efficient scheduling
• Answer phone calls and respond to inquiries about treatments, services and promotions
• Provide information on available services, packages and products
• Process payments and keep accurate transaction records
• Manage guest check-in and check-out
• Keep the front desk and waiting area clean, organized and inviting
• Collaborate with other team members to ensure high guest satisfaction
• Maintain knowledge of spa services, pricing and current promotions
• Handle guest complaints or concerns professionally and courteously

Required profile

• Previous receptionist or customer service experience is an advantage; hospitality or wellness experience is a plus
• Excellent communication and interpersonal skills
• Strong organization and multitasking ability
• Ability to work in a fast-paced environment with a positive attitude
• Professional appearance and demeanor

Required skills

• Basic computer skills
• Experience with booking systems is a plus

What we offer

• Competitive salary and performance-based incentives
• Ongoing training and professional development opportunities
• A supportive and positive work environment