Front Office Agent

About the role

Viceroy Hotels & Resorts is hiring a Front Office Agent for a full-time, on-site position in Raška. The agent delivers welcoming and efficient front desk service to guests, contributing to a culture of excellence, creativity and genuine guest care within a global luxury hospitality portfolio.

Key responsibilities

• Greet guests upon arrival and manage check-in and check-out procedures
• Handle room assignments and process payments accurately
• Respond to guest inquiries in person, by phone and by email
• Coordinate with other hotel departments to fulfill guest requests
• Maintain up-to-date knowledge of hotel services, amenities and local attractions
• Resolve issues promptly and keep the front office environment professional and polished

Required profile

• Proven customer service experience focused on hospitality, guest satisfaction and issue resolution
• Previous experience in a hotel front office or related guest-facing role is preferred
• Ability to work on-site in Raška, including evenings, weekends and holidays as needed
• Attention to detail and accuracy in payments, guest records and administrative tasks
• Professional appearance and conduct, with inclusive, respectful and team-oriented work practices

Required skills

• Strong front office and receptionist skills, including check-in/check-out and reservations
• Effective verbal and written communication with guests and colleagues
• Proficiency with front office systems and basic computer applications; prior hotel property management system experience is an advantage
• Organizational and multitasking abilities in a fast-paced environment