Cold Calling Team Director

About the role

The company operates the leading lead marketplace in the USA, connecting businesses with qualified prospects. They are building a new cold‑calling operation to supplement vendor‑provided leads and to reach difficult regions. As Cold Calling Team Director you will design, launch and scale this call centre from the ground up.

Key responsibilities

• Define the structure, hiring plan and processes for a cold‑calling operation, growing the team from a few agents to 30‑50+
• Recruit, train and manage callers, team leads and quality‑assurance staff
• Design and optimise dialing strategy, number rotation, warm‑up and deliverability to maintain high connect rates
• Set and improve lead‑qualification standards to ensure marketplace‑ready, compliant leads
• Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and take daily corrective actions
• Collaborate with product, data and engineering teams to integrate dialer, CRM and lead pipelines
• Provide real‑time coaching and performance management during US calling hours

Required profile

• 5+ years of hands‑on experience in cold‑calling operations, preferably in real‑estate wholesaling
• Proven track record building or scaling outbound calling teams (10‑50+ callers) from scratch
• Deep understanding of dialing systems, number reputation, spam flagging and call deliverability
• Strong analytical mindset, comfortable managing performance through metrics and making fast decisions
• Ability to personally execute campaigns, run calls and debug issues
• Advanced English for daily communication with US‑based teams and live coaching
• Availability to work overlapping US business hours and manage operations in real time

Required skills

• Experience with CRMs and dialers such as ReadyMode, Podio, GoHighLevel or similar platforms
• Proficiency in using CRM systems for lead management