Customer Care Advisor (Entry Level)

About the role

Clarivate is looking for an entry-level Customer Care Advisor to join its Customer Care team in Belgrade. The role delivers customer service and support to clients using Clarivate's Brand IP solution services, in a fast-paced, international environment. It suits someone fluent in English, detail-oriented and interested in growing their career in intellectual property.

Key responsibilities

• Act as first point of contact for assistance by phone, e-mail, chat or customer service systems.
• Resolve cases based on a standard set of variables, using customer service skills and product knowledge.
• Escalate complex or unique issues to senior staff and keep customers informed.
• Gather information from customers to diagnose and understand issues, documenting detailed support requests.
• Maintain records of customer interactions and proactively flag at-risk customers to the relevant internal stakeholders.

Required profile

• Fluent English with strong written and verbal communication skills.
• Bachelor's degree and/or equivalent work experience.
• Nice to have: 1 year of customer service experience.

Required skills

• Microsoft Office Suite, including Excel, Word, PowerPoint, MS Teams and Outlook.

What we offer

• 25 days of paid leave per year.
• Private health insurance, life insurance and accident insurance.
• Paid lunch, yearly bonus and merit plan.
• My Learning platform and Fit Pass.
• Company bicycles available for rent free of charge.

The position is full-time with core hours 09:30 to 17:30 CET, hybrid with at least three days every other week in the Belgrade office; during onboarding, daily on-site presence is required. Only shortlisted candidates will be contacted.