Routing Engineer (Messaging Operations)

About the role

We are looking for a Routing Engineer to join Telesign’s Messaging Operations team. You will be responsible for analysing global routing patterns, defining optimal routing profiles for customers, and ensuring high‑quality message delivery across our network of carriers.

Key responsibilities

• Become the subject‑matter expert on Telesign’s routing logic, vendor dependencies and interconnectivity.
• Perform advanced troubleshooting of message delivery issues and customer‑specific routing escalations.
• Proactively monitor route quality (deliverability, latency, completion) and adjust routing profiles to maintain service levels.
• Collaborate with Carrier Partnerships, Service Quality, Customer Success and Sales teams to resolve vendor‑related incidents.
• Lead technical onboarding of new suppliers, working closely with NOC and Systems teams.
• Document provider features, test routes and keep operator data up‑to‑date.
• Identify and propose process optimisations or automation, building lightweight business cases for management approval.

Required profile

• Bachelor’s degree in Computer Science or equivalent practical experience.
• At least one year of experience in the SMS or mobile messaging industry (preferred).
• Fluent written and spoken English.
• Strong analytical mindset with the ability to connect disparate data points and make judgement‑based decisions.

Required skills

• SMS messaging routing.
• Network monitoring and performance analysis.
• Vendor management and technical onboarding.