Afterhours Tracking Specialist

About the role

Swick Logistics is a third-party freight brokerage company providing 24/7 tracking of its loads. It is looking for a highly skilled, detail-oriented Afterhours Tracking Specialist to manage tracking activities during after-hours periods, working five nights a week including weekends, with two consecutive days off on weekdays. Office work in Novi Sad is mandatory.

Key responsibilities

• Track shipments, locate them and coordinate the movement of freight
• Provide support and updates to drivers and customers
• Keep customers informed about delays or unexpected situations
• Solve problems that could affect on-time delivery
• Check that freight is loaded and unloaded correctly and that documents match
• Identify special needs for each load and prioritize time-sensitive loads
• Book loads and collect paperwork

Required profile

• 6+ months of experience as a Tracking Specialist or in the transportation industry
• Fluent English, written and spoken
• Ability to work independently and under minimal supervision during after-hours shifts
• Desirable: strong communication, problem-solving, attention to detail, adherence to procedures and a strong work ethic

Required skills

• Knowledge and experience of tracking systems
• Proficiency in relevant software tools

What we offer

• Monthly team-based bonuses
• 25 days of annual leave per year
• Paid training
• Private health insurance after six months
• Supportive team, team-building activities and a mental health support platform