Application Support & Technical Analyst

About the role

The Application Support & Technical Analyst will ensure the reliability, performance and continuous improvement of a Commodity Trading and Risk Management (CTRM) system and related applications. Working closely with internal users, developers and external vendors, you will act as the bridge between business needs and technical solutions.

Key responsibilities

• Monitor health, availability and performance of business‑critical applications and scheduled processes.
• Troubleshoot application, data, integration and workflow issues and coordinate their resolution.
• Investigate incidents, identify root causes and implement corrective or preventive actions.
• Provide technical support to users in Trading, Operations, Finance, Risk and Accounting.
• Administer users, permissions, reference data and application configurations.
• Collaborate with developers and vendors on incidents, system changes, enhancements and releases.
• Create and execute test cases, support User Acceptance Testing and validate system changes.
• Support projects related to reporting, automation, integrations, data quality and process improvement.
• Document procedures, user guides and contribute to support‑process enhancements.

Required profile

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, Finance or a related field.
• Minimum 3 years of experience in application support, technical analysis or production operations.
• Strong analytical and problem‑solving abilities with ownership of time‑sensitive incidents.
• Excellent English communication skills, able to explain technical topics to non‑technical users.

Required skills

• Python (ability to read and understand existing scripts).
• SQL and relational database knowledge.
• Experience with APIs, scripting and file transfers.
• Understanding of application logs, scheduled jobs and basic infrastructure concepts.

What we offer

• Opportunity to work on a critical CTRM platform within an international trading environment.
• Collaboration with cross‑functional teams and external technology partners.
• Professional development and exposure to commodity trading and risk management processes.