ELD Monitoring & Assistance Operator

About the role

We are seeking a highly motivated, reliable, and customer‑focused individual to serve as a vital link between our fleet and operations, providing real‑time support and technical assistance to drivers via telephone and specialized software.

Key responsibilities

• Maintain daily, clear, and professional communication with truck drivers on the road.
• Monitor Hours of Service (HOS) logs, identify violations, and ensure strict adherence to US DOT and FMCSA regulations.
• Troubleshoot and resolve real‑time technical issues with ELD hardware and software platforms.
• Analyze the performance of electronic logging systems and suggest improvements to enhance fleet efficiency.
• Maintain meticulous, highly accurate digital records of driver logs and technical support tickets.
• Work independently during your shift while coordinating handovers with dispatch and safety teams.

Required profile

• Minimum high school degree or equivalent.
• Prior experience with ELD platforms or a trucking and logistics background is preferred but not required; full training will be provided.
• Full fluency in English, both written and spoken, with excellent communication skills.
• Exceptional multitasking ability, strong problem‑solving skills, and extreme attention to detail.
• Comfortable navigating multi‑screen setups, mapping software, and specialized data platforms.
• Eagerness to stay updated on modern logistics technologies, FMCSA rules, and industry trends.

Required skills

• Proficiency with ELD hardware.
• Proficiency with ELD software platforms.
• Experience using multi‑screen navigation setups.
• Familiarity with mapping software.
• Ability to work with specialized data platforms.

What we offer

• Competitive base salary starting at RSD 80,000 for candidates without experience.
• Clear pathways for professional development and advancement within a rapidly expanding company.
• A pleasant, friendly, and collaborative modern workspace.
• Transportation provided for employees on weekdays for the first and third shifts, departing from Sava Centar.