Field Service Coordinator – Hybrid (Belgrade)
NCR Voyix · Belgrade
Description du poste
About the role
Join NCR Voyix as a Field Service Coordinator and help keep service operations running smoothly across the United States. Based in Belgrade with a hybrid work model, you will support a fast‑growing unified commerce platform.
Key responsibilities
- Review service requests, assign tasks to Customer Engineers based on skills, schedules and urgency.
- Prioritize customer needs, balance workloads and coordinate technician availability.
- Check part availability, source components from multiple locations and track estimated arrival times.
- Communicate updates via phone, email and chat, and document actions in the internal system.
- Support escalation management, handle older service requests and suggest process improvements.
What we offer
- Full, structured training from scratch with 1:1 mentorship.
- A supportive team that lets you learn at your own pace.
- Clear career pathways toward senior, leadership or specialized roles.
- Opportunities to develop professional communication, time‑task management and logistics coordination skills.
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NCR Voyix
Belgrade
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