Freight Forwarding Team Lead

About the role

A logistics and supply chain solutions provider specialising in freight forwarding, transportation, warehousing and end-to-end logistics management is looking, on behalf of its client, for a Freight Forwarding Team Lead. The role covers team leadership, operational oversight of international road shipments, carrier management and compliance.

Key responsibilities

• Supervise, train and mentor staff while managing daily workloads and performance targets
• Coordinate complex international road shipments from origin to destination, with optimal route planning
• Negotiate freight rates with carriers and build strategic partnerships to keep prices competitive
• Ensure international shipping documents (CMR, Bill of Lading, AWB) and customs requirements are handled correctly
• Manage escalations and transport disruptions, keeping customers satisfied through proactive communication
• Monitor profit margins and ensure accurate invoicing of freight charges and additional costs

Required profile

• At least 3 years of experience in freight forwarding road business between the Balkans and the EU, with a proven track record
• Deep knowledge of transport and customs regulations in Serbia, and of all transport modes and technologies (express, FTL, PTL/LTL, palletised transport)
• Strong expertise in the Serbian transport market, including industry players and freight rates
• Ability to work under stress and pressure in a competitive business
• Experience leading teams and coaching is desirable; experience managing international freight tenders and using Key Accounting software is also mentioned