Front Office Agent / Receptionist

About the role

As a Front Office Agent / Receptionist at FLOK, you will be the first point of contact for guests across our boutique hotels and co‑living spaces. You will ensure a pleasant and memorable stay by delivering high‑quality service and handling day‑to‑day front‑desk operations.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and provide information about the property and city.
• Address guest inquiries, requests, and complaints promptly, aiming for full resolution.
• Maintain accurate records of room availability, rates, guest accounts, and financial transactions.
• Collect payments, process transactions, issue receipts, and complete daily reports.
• Communicate messages between guests and other hotel departments and keep the front‑desk area clean and well‑stocked.
• Monitor entrance security, follow safety protocols, and report incidents.
• Handle minor logistical and technical issues, including routine checks of in‑room appliances.

Required profile

• Flexible availability for shifts and work outside regular hours.
• Strong verbal and written communication in English and Serbian.
• Previous hospitality experience is a plus but not mandatory.
• Team‑oriented, proactive, reliable, and responsible.
• Ability to follow instructions and established procedures.
• Customer‑focused mindset with a service orientation.
• Basic PC skills.
• Knowledge of an additional foreign language is advantageous.

Required skills

• Basic PC skills