IT Project Manager – Business Systems Europe

About the role

We are looking for an IT Project Manager to join our Business Systems team within the Shared Service Center in Serbia. The role supports the lifecycle management and continuous improvement of business applications and digital platforms across European markets, working closely with IT, Security, Data Privacy, Legal, Finance and other stakeholders.

Key responsibilities

• Support markets in defining business needs, objectives, benefits, costs, ownership models, dependencies, risks and business case readiness for IT and digital initiatives.
• Coordinate approval processes across IT, Security, Data Privacy, Legal, Architecture and other relevant stakeholders.
• Lead or coordinate cross‑market project delivery activities, including planning, milestones, vendor follow‑up, testing, training, cut‑over, go‑live, hypercare and stakeholder communication.
• Support application lifecycle management, covering support models, access management, incident handling, monitoring, renewals, funding, governance, compliance, continuous improvement and decommissioning.
• Identify and escalate missing documentation, approval gaps, security or privacy concerns, compliance risks, integration dependencies and operational blockers.
• Contribute to simplifying and improving the digital landscape by supporting platform reuse, shared capability centralisation and rationalisation of digital tools.

Required profile

• 4+ years of experience in IT project management, business systems delivery, application governance or similar.
• Experience translating business needs into functional, technical, commercial and compliance requirements.
• Good understanding of security, data privacy, data protection, architecture and delivery constraints.
• Strong analytical and problem‑solving skills.
• Fluency in English.

Required skills

• Knowledge of ISO 27001, NIS2, ITIL, DevOps and GDPR/DPA frameworks.
• Experience with Agile delivery environments and tools such as Jira or Azure DevOps.
• Understanding of integrations, APIs, enterprise architecture and identity & access management.
• Familiarity with data flows, hosting, performance monitoring and support models.

What we offer

• Opportunity to drive visible, business‑critical internal improvements.
• Stable position in a global, sustainability‑driven company.
• International collaborative environment across Europe.
• Competitive salary and benefits aligned with the Serbian market.
• Professional development and internal growth opportunities.
• Supportive culture built on responsibility, trust and continuous improvement.