Medical Contact Center Assistant I – Swedish Speaker

About the role

As a Medical Contact Center Assistant I, you will be the first point of contact for healthcare professionals and patients, providing accurate medical information, handling product quality complaints, and processing adverse drug reaction reports. The position is fully remote, offering flexibility while supporting critical safety and service functions.

Key responsibilities

• Handle incoming communications via phone, email, fax, and other channels, delivering precise responses to inquiries.
• Record and report adverse events (ADRs) in line with regulatory timelines and internal SOPs.
• Support data tracking, quality control, training assistance, and data reconciliation activities.
• Collaborate with cross‑functional teams to ensure high‑quality documentation and communication.
• Perform additional duties as assigned.

Required profile

• Fluency in Swedish (C1 level or higher) – mandatory.
• Degree in Pharmacy, Life Sciences, MD, VET or related field preferred; equivalent experience considered.
• Experience in pharmacovigilance, drug safety, clinical data entry/management, medical affairs, regulatory affairs, or quality assurance within pharma/biotech/CRO environments.
• Familiarity with processing AE/SAE reports, narrative generation, query management, safety databases, and regulatory submissions.

Required skills

• Proficiency with Microsoft Office.