Operations Manager

About the role

NIRAS Serbia is looking for an Operations Manager to strengthen the day-to-day functioning of its office, with a focus on people management, resource coordination and project delivery support. The role reports to the Director of the NIRAS Regional Hub based in Warsaw and works closely with the Commercial Director, Finance Manager and project managers. It covers staff management, recruitment, performance reviews, project logistics and compliance with EU procedures and the Code of Conduct.

Key responsibilities

• Act as the main focal point for day-to-day staff management and employee support, including regular check-ins on workload, operations and well-being
• Monitor workload and resource allocation, coordinate recruitment, onboarding, performance reviews and training
• Support project managers with operational and administrative processes, logistics and mobilisation of project staff and international experts
• Resolve operational constraints, share staff and resources across projects, and step into Project Manager or Project Director roles for selected assignments
• Identify operational risks and escalate significant matters to the Regional Hub Director
• Support colleagues with EU procedures, the Code of Conduct and business integrity standards, and promote the responsible use of AI and digital tools
• Give operational input to the Finance Manager on resource needs, procurement priorities and office arrangements

Required profile

• University degree in Business Administration, Management, Human Resources, Economics, Law or another relevant field
• At least five years of experience in operations, people management, resource coordination or business administration, preferably in consulting or professional services
• Experience in an international organisation, consulting, development or engineering company; experience with donor-funded projects is highly desirable
• Serbian: native or fluent; English: professional working proficiency; French: desirable

Required skills

• Strong people management, organisational, coordination and problem-solving skills
• Ability to manage multiple priorities and identify workload and capacity issues
• High level of integrity and discretion, commercial awareness of resource and cost implications

What we offer

• A visible operational role shaping people and resource management in a growing regional hub
• Close cooperation with senior management and experienced colleagues in Serbia, Poland and the wider NIRAS organisation
• Regional and international exposure through consulting assignments and project teams
• Competitive remuneration and benefits package

Candidates apply by submitting their CV and a short motivation letter in English through the application channel in the vacancy notice or by email, with "Operations Manager" as the subject line. Applications close on 13 November 2026.