Project Co-ordinator

About the role

NCR Voyix, a global provider of unified commerce platforms for shopping and dining, is hiring a Project Co-ordinator in Belgrade (on-site). The role gives structured administrative, planning and operational support to Project Managers and the wider PMO, keeping deployment projects on time, within budget and to agreed quality standards. It acts as the central link between customers, field engineers, Remote Technical Support, suppliers and internal stakeholders.

Key responsibilities

• Help develop and maintain project plans, schedules and deployment roll-out calendars
• Schedule site surveys, installations and engineer visits, and confirm resources, equipment and access in advance
• Coordinate logistics, including hardware shipments, staging and delivery to site
• Track milestones and dependencies, escalating potential delays to the Project Manager
• Act as day-to-day contact for customers, site contacts, field engineers and suppliers, and liaise with Remote Technical Support
• Organise project meetings, prepare agendas, record minutes and track actions to closure
• Maintain project data in the central deployment tracking tool (e.g. EPM / ServiceNow PM) and produce daily, weekly and monthly progress reports, dashboards and KPI summaries
• Maintain RAID logs and ensure project documentation, change requests and site sign-offs is complete and auditable
• Support billing confirmation, purchase orders and supplier invoices, and assist with project close-down and handover

Required profile

• Proven experience in a project co-ordination, PMO or operational support role, ideally in IT, technology deployment or field services
• Strong organisational and planning skills, able to manage multiple projects and priorities
• Excellent written and verbal communication, with attention to detail and data accuracy
• Proactive problem-solving, able to work under pressure and to tight deadlines
• Desirable: hardware/software deployment experience in retail, hospitality or restaurant settings, familiarity with ServiceNow, EPM, Microsoft Project or Smartsheet, multi-country or matrix organisation experience, and additional European languages such as Italian and Czech

Required skills

• Advanced Microsoft Excel, PowerPoint, Word and Teams
• Desirable: project management and tracking tools such as ServiceNow, EPM, Microsoft Project or Smartsheet