Service Delivery Specialist

About the role

Philip Morris International is hiring a Service Delivery Specialist to ensure efficient supply chain and logistics operations, product availability, regulatory compliance and ongoing improvement of distribution and service delivery processes. The role covers importation and tax sticker management, route-to-market service delivery, warehouse and logistics oversight, and continuous improvement.

Key responsibilities

• Importation and tax sticker management: monitor production plans, inventory levels and shipments to ensure timely importation of products to market warehouses, and oversee tax sticker procurement, reporting and reconciliation.
• Route to market service delivery: maintain product availability through inventory, distribution and allocation planning, keeping optimal stock levels and supporting portfolio changes and new product introductions.
• Warehouse and logistics management: oversee warehouse operations and logistics service providers for compliance with quality, safety, security and operational standards, and monitor transportation performance, logistics costs and sustainability initiatives.
• Productivity and continuous improvement: drive supply chain optimization, identify process improvements and contribute to productivity and cost-efficiency targets.
• Process controls and financial management: run distributor credit exposure and inventory reconciliation processes in close collaboration with Finance teams.
• Project management: support strategic initiatives by ensuring product availability, optimizing inventory, mitigating supply chain risks and improving service delivery.
• Compliance and integrity: ensure all activities follow internal and legal procedures and promote a culture of integrity, safety and compliance.

Required profile

• Bachelor's degree is mandatory, preferably in Economics, Business Administration, Supply Chain or a related field.
• Experience in a B2B supply chain environment.
• Experience in inventory management, stock monitoring and supply planning.
• Proficiency in English and the local language.
• Driving licence.
• Good communication and interpersonal skills.

Required skills

• Experience working with SAP.
• Proficiency with the MS Office package.