Site Reliability Engineer – Cloud & AI Platform

About the role

BlueCat is seeking a Site Reliability Engineer to help make its AI agent platform production‑ready, secure, observable, and scalable. You will work across platform engineering, infrastructure, and development teams to improve reliability, automation, and delivery speed for enterprise‑grade SaaS products.

Key responsibilities

• Operate and scale Kubernetes (EKS) clusters running AI and cloud‑native workloads.
• Support productionization of AWS AgentCore‑based systems.
• Design, build, and maintain CI/CD pipelines using GitLab CI/CD for applications and platform services.
• Implement and maintain observability systems (metrics, logs, traces).
• Define and enforce SRE practices: SLIs, SLOs, alerting, incident response, and post‑mortems.
• Partner with development teams to ensure services are production‑ready and operable.
• Participate in on‑call rotation, resolve incidents, and conduct root‑cause analysis.
• Build infrastructure as code with Terraform for repeatable deployments.
• Improve cost efficiency, performance, and reliability of the platform.

Required profile

• 5+ years of experience in SRE, DevOps, or Platform Engineering.
• Strong hands‑on experience with AWS and Kubernetes (EKS).
• Experience operating or supporting AWS AgentCore or similar AI/agent platforms.
• Proficiency in Python for automation.
• Solid understanding of AWS IAM, SSO/Identity Center, roles, policies, trust relationships, SCPs, and cross‑account access patterns.

Required skills

• AWS
• Kubernetes (EKS)
• Python
• Terraform
• GitLab CI/CD
• AWS IAM
• AWS SSO/Identity Center
• Infrastructure as Code
• CI/CD pipelines
• Observability (metrics, logs, traces)
• AWS AgentCore