Category Vendor Manager (Europe/LATAM)

About the role

Worldwide Clinical Trials, a global contract research organisation, is hiring a Category Vendor Manager for a remote role open to candidates based in Europe or LATAM. The position ensures the security, quality and performance of vendors supporting clinical trials, driving operational excellence across a global vendor network and working with internal teams and external partners to deliver services to agreed standards.

Key responsibilities

• Build and maintain strong relationships with third-party vendors supporting clinical trial activities.
• Implement and support the vendor governance strategy, monitoring compliance, effectiveness and performance outcomes.
• Measure and evaluate vendor performance using scorecards, surveys, KPIs and other performance management tools.
• Partner with study teams to resolve vendor performance issues and support successful study delivery.
• Lead oversight of vendor-related quality incidents, including CAPA implementation and follow-up.
• Develop and report on vendor performance trends, risks and improvement opportunities across key service categories.
• Drive continuous improvement with core and critical vendors and monitor outsourced service risks, overseeing risk mitigation plans.
• Represent the Vendor Management function in sponsor qualification audits and support vendor assessment and qualification.

Required profile

• BA/BS degree in Business Administration or a related field, or an equivalent combination of education and experience.
• Minimum 3 years of vendor management experience; experience in the pharmaceutical or CRO industry preferred.
• Proficiency in English.
• Experience managing vendor performance programmes, KPIs, scorecards and improvement plans.
• Strong relationship management skills, able to engage at operational and executive levels, and excellent written and verbal communication skills.

Required skills

• TrackWise, Salesforce, Sciforma or similar systems (advantageous).
• Microsoft Office, including Word, Excel and PowerPoint.
• Ability to manage multiple priorities, work accurately under pressure and meet challenging deadlines.