Service Planner (German / Turkish) - Belgrade

About the role

NCR Atleos' Field Support Center supports and plans field service activities such as repair, maintenance and installation of equipment worldwide. The Service Planner (German / Turkish) works in Belgrade on a hybrid basis, coordinating and scheduling field service activities for technicians and communicating with customers, field engineers and internal stakeholders. The role suits people who enjoy logic puzzles, clear communication and learning.

Key responsibilities

• Coordinate and schedule field service activities for NCR Atleos technicians
• Communicate with customers, field engineers and internal stakeholders about service requests
• Monitor and manage service calls to ensure timely completion and customer satisfaction
• Prioritize tasks and make real-time decisions in a fast-paced environment
• Analyze service situations and identify the most effective solutions
• Ensure all activities are accurately documented and updated in company systems
• Collaborate with international teams across different regions and time zones

Required profile

• Fluency in German or Turkish
• Strong verbal and written communication skills
• Ability to work in a dynamic, customer-focused environment
• Excellent organizational and problem-solving skills
• Ability to multitask and prioritize; team-oriented and willing to learn
• Previous customer service, coordination, dispatching, planning or administrative experience is an advantage

Required skills

• Good knowledge of Microsoft Office applications

What we offer

• Competitive market salary and regular performance-based bonuses
• Flexible working model, office and home
• New Belgrade campus office and modern cafeteria
• Private medical insurance for you and dependents, plus discounts with local retailers
• One-time appreciation sum for a new child, New Year's gifts for children, and employee referral rewards
• Professional support and counselling
• Continuous professional development through NCR University and LinkedIn Learning courses
• Wellness and fitness programs and life, accident and disability insurance