Client Solutions Manager - Performance Marketing

About the role

Aleph, a digital advertising agency representing major platforms such as TikTok, Amazon and Google, is looking for a Client Solutions Manager in Belgrade. It is an account management and performance marketing role focused on building strong client relationships, owning campaign performance and delivering data-driven recommendations from onboarding through ongoing growth.

Key responsibilities

• Build, manage and grow relationships with existing business clients, and onboard new strategic clients and guide them through campaign setup and activation.
• Own campaign performance across advertising platforms, conduct account audits and analyse performance data to give actionable optimisation recommendations.
• Provide strategic guidance based on analytics, market trends and business objectives, and identify opportunities to upsell and scale campaigns.
• Serve as a subject matter expert in search and performance advertising, and deliver regular performance reporting with proactive insights.
• Resolve client issues efficiently and implement solutions that prevent them from recurring.
• Contribute to scalable account management processes, work cross-functionally with product, operations and performance teams, and keep up with product and industry knowledge.

Required profile

• 3-4 years of experience in digital advertising, client success or performance marketing.
• Strong analytical mindset, with the ability to interpret data and give strategic recommendations.
• Proven ability to identify growth opportunities and support revenue expansion.
• Structured, detail-oriented approach, able to manage several cross-functional projects; strong written and verbal English, with Serbian an advantage.
• Preferred: hands-on experience managing and optimising advertising campaigns, experience in or with advertising agencies, and exposure to B2B marketing strategies.

Required skills

• Familiarity with tracking and attribution.
• Experience conducting campaign audits and driving optimisation strategies.
• Solid knowledge of online advertising, analytics and digital performance metrics.

What we offer

• Work directly connecting brands and consumers across 90+ markets.
• Learning through state-of-the-art workshops on digital advertising.
• A diverse, multicultural and inclusive team.
• A hybrid work model supporting work-life balance.