Customer Operations Coordinator

About the role

TOMRA Collection, which builds reverse vending machines for recycling used beverage containers, is expanding across Europe. It is hiring a Customer Care & Service Coordinator for its growing Shared Service Centre in Belgrade. The role sits at the heart of the customer experience, supporting customers, coordinating service activities and keeping installations and interventions running smoothly from day one.

Key responsibilities

• Provide professional, friendly support to customers by phone, email and digital channels
• Coordinate installation appointments and service interventions, keeping customers informed and supported
• Schedule and dispatch technicians, balancing customer needs with operational efficiency
• Work with field service teams, logistics partners and internal stakeholders across Europe
• Maintain accurate records and updates in CRM and ERP systems
• Monitor service readiness and escalate complex issues to drive timely resolutions
• Identify opportunities to improve processes and customer satisfaction

Required profile

• At least 2 years of experience in customer service, customer support or a contact centre
• Excellent communication skills and ability to manage several priorities in a fast-paced environment
• Strong organisational skills, attention to detail and a proactive, customer-centred approach
• Ability to collaborate with colleagues, customers, technicians and stakeholders across countries
• Fluent English, written and spoken; a second European language (Greek, Spanish, French or Italian) is an advantage

Required skills

• Experience with CRM systems, ideally Microsoft Dynamics 365
• Confidence using digital tools to manage customer interactions and service activities

What we offer

• Contribution to TOMRA's European growth and a dynamic international environment
• Exposure to customer service, logistics, field service and operational processes
• Career development and international connections

To apply, send your CV, a short message about yourself and why you want the role through the application form.