Customer Support Agent - Dutch Speaker

About the role

NCR Voyix Corporation is looking for a Dutch-speaking Customer Support Agent in Belgrade, Serbia. The role provides basic technical support for software and hardware products, handling dynamic, high-volume support that calls for some technical knowledge and the ability to learn and support an enterprise-level product suite.

Key responsibilities

• Handle customer inquiries about work accounts by phone.
• Process password reset requests promptly and accurately, verifying user identity according to security protocols.
• Diagnose and solve account-related issues, including login problems and account access issues.
• Maintain logs of password resets and access requests.
• Resolve problems using established policies, procedures and tactics, with proactive communication with customers.
• Manage operations during scheduled shifts using on-hand tools and observations.

Required profile

• Dutch and English, proficient in writing and speaking.
• Minimum high school education or equivalent.
• Excellent communication and interpersonal skills, and firm organizational skills.
• Basic computer knowledge.
• Preferred but not crucial: out-of-the-box thinking, customer-facing or technical support experience, retail experience, and familiarity with ITIL, Linux command line, Windows and MS Office.