Serbian-Speaking Support Associate (Part-Time, Belgrade)

About the role

Wolt is looking for part-time Support Associates to join its Support team in Belgrade. The role supports customers, courier partners and venues through live chat and phone, and helps keep delivery operations running smoothly.

Key responsibilities

• Support customers, courier partners and venues via live chat and phone
• Ensure that delivery operations run smoothly
• Help develop the support function together with the support team and other teams within Wolt

Required profile

• Fluent Serbian and professional working proficiency in English
• Great communication skills with a personal touch, customer-obsessed and team-oriented mindset
• Comfortable working hybrid, coming to the office several days per week
• Able to work in shifts covering mornings, evenings and weekends, since support is open seven days a week
• Fast learner, able to multitask in a fast-paced environment

What we offer

• Private health insurance for all employees
• 25+ vacation days per year
• Wolt credits cashback benefit: a percentage of your total order value returned as Wolt credits
• Employee assistance program

Applications are reviewed on an ongoing basis; candidates should apply with their CV as soon as possible.