English Customer Care Specialist
TaskUs (formerly heloo powered by TaskUs)
Job description
About the role
TaskUs is seeking an English Customer Care Specialist to deliver world‑class support to its fast‑growing technology clients. You will be the voice of the brand, ensuring every interaction is accurate, efficient, and respectful.
Key responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Research and provide accurate, timely answers using internal and external resources.
- Navigate documentation and knowledge bases to resolve issues on the first contact.
- Escalate priority or unresolved matters to the appropriate internal teams.
- Route calls when necessary and document all interactions according to SOPs.
Required profile
- Fluent English communication skills, both spoken and written.
- Strong attention to detail and ability to follow standard operating procedures.
- Customer‑focused mindset with a commitment to delivering exceptional service.
Required skills
What we offer
- Competitive industry salary and comprehensive benefits.
- People‑First culture with dedicated Total Rewards, Wellness, HR, and Diversity teams.
- Opportunities for internal mobility and professional growth.
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Published 1 month ago
Expires 2 weeks from now
41 views · 0 interested
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TaskUs (formerly heloo powered by TaskUs)