English Speaking Support Associate (Part-Time, Remote)

About the role

Wolt is looking for an English-speaking Support Associate to work remotely from Serbia. The role ensures that customers, couriers and merchants receive the help they need within expected timeframes. It is a part-time position in shifts, including weekends and holidays, because Wolt operates 24/7.

Key responsibilities

• Handle customer, courier and merchant inquiries through live chat, phone and email support
• Resolve escalations, operational issues and time-sensitive cases quickly and professionally
• Support multiple Wolt markets, countries, user types and ticket flows depending on business and queue needs
• Maintain a high-quality customer experience using empathy, clear communication and Wolt's tone of voice
• Follow internal processes, company policies, playbooks, refund policies, escalation paths and operational guidelines
• Use several tools at once, including support platforms, communication channels, knowledge bases and operational tools
• Stay up to date with new processes, market changes, training materials and internal updates

Required profile

• Fluent Serbian and English (C1)
• High school diploma
• Excellent communication skills, patience, attention to detail and ability to handle stress and multitasking
• Comfortable with new apps and systems, and able to work in shifts, weekends and holidays
• Previous experience is welcome but not required; training is provided

Required skills

• Strong, reliable internet connection and a quiet remote working environment
• Ability to work from Serbia only

What we offer

• Fully remote work with a starting salary of 52,500 RSD gross, plus 50% extra pay for weekends, 110% for holidays and 26% for night hours (22-06 hours)
• 5-day work week, at least 25 days of paid vacation and private health insurance
• 15% cashback on Wolt orders, access to the FitPass program and a 2-3 week onboarding with structured mentoring
• Training, workshops, employee assistance program and a career development path
• All necessary equipment (laptop, monitor, headset)