German-English Speaking Customer Service Support

About the role

We are seeking a dedicated German‑English speaking Customer Service Support professional to join our corporate team on a permanent, fully remote basis. You will be the primary point of contact for our community, handling inquiries via voice, live chat, and email while upholding our brand standards.

Key responsibilities

• Act as the main communication channel for users, responding promptly across phone, chat, and email.
• Take ownership of support tickets, delivering clear and efficient resolutions.
• Maintain high‑quality, brand‑aligned interactions in every customer contact.
• Collaborate with team leads and operational managers to relay feedback and improve support workflows.

Required profile

• Minimum 1 year of experience in remote customer service, helpdesk, or corporate support.
• Full professional fluency (C1 or higher) in written and spoken German and English.
• Strong attention to detail, excellent time‑management, and a calm, solution‑oriented approach.

Required skills

• Experience with modern support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Competitive base salary with structured annual reviews.
• Paid time off to support work‑life balance.
• Monthly health stipend for personal wellness.
• Performance‑based bonus incentives.
• Permanent, 100 % remote employment on the core team.