Guest Experience Specialist (Remote)

About the role

StayCozy is a modern hospitality brand building a portfolio of apartments and boutique properties across US and European cities. The Guest Experience Specialist is the main point of contact for guests, reporting to the Guest Experience Manager and working with local operations teams. The role is fully remote, with occasional travel when required.

Key responsibilities

• Support guests before, during and after their stay by calls, emails and booking platforms
• Handle bookings, confirmations, modifications and cancellations accurately
• Resolve guest concerns, document actions and escalate issues when needed
• Complete pre-arrival checks and follow up on missing information
• Coordinate with local teams on cleaning, maintenance and guest requests
• Maintain guest records, reservation details, payment information and operational notes
• Monitor guest reviews and share recurring feedback with the manager
• Follow SOPs and give clear shift handovers

Required profile

• Experience in guest relations, customer service, hotel reception, reservations or a similar role
• Fluent English, written and spoken
• Reliable laptop and stable internet connection for remote work
• Nice to have: experience with Airbnb, VRBO, Booking.com; property management software, CRM or task management tools; remote work experience

What we offer

• Monthly compensation of USD 1,100 to 1,200 (before taxes and contributions), as an independent contractor
• Complimentary stays and special rates at company locations
• Training, regular check-ins and a performance-based bonus and reward system