Tour Leader, Western Balkans

About the role

Intrepid Travel is looking for Tour Leaders to guide groups through carefully designed itineraries across the Western Balkans and Europe. As the face of Intrepid on the road, you will help travellers connect with local cultures, communities and destinations, sharing local insights and bringing places to life through authentic experiences. Working independently while supported by the wider team, you balance trip management, customer service, safety and problem-solving. This is a freelance contract position.

Key responsibilities

• Guide travellers through itineraries and share local knowledge and insights
• Manage trips, provide customer service and solve problems so each journey runs smoothly
• Travel to and from the trip starting location, which is included; some trips last up to four weeks

Required profile

• Excellent communication skills in English, plus at least one additional local language
• Strong customer service experience and the ability to build rapport with a wide range of travellers
• Travel experience throughout the Western Balkans (including ex-Yugoslavia and Albania) and across Europe
• Experience in customer-facing, tourism, guiding or hospitality environments
• Full right to work across the regions where tours operate
• Availability during peak travel seasons (May to June and September to October); flexibility to travel and stay away from home

Required skills

• Basic computer skills, including email, Microsoft Word and Excel

What we offer

• A free Intrepid trip after leading enough trips
• Diverse departures throughout the year, with travel to and from the start point included
• Meals and accommodation often included
• Tour leader training and access to learning and development programs
• Career opportunities within travel and travel discounts
• Awards nights and recognition for top performers