HR Administrator – Luxembourg Employee Support (Serbia)

About the role

TMF Group, a global administrative services provider, is looking for a detail-oriented and proactive HR Operations Administrator to join its HR team in Serbia and support its Luxembourg employee population. The role delivers high-quality HR administrative support across the employee lifecycle, ensuring accuracy, compliance and an excellent employee experience.

Key responsibilities

• Support onboarding of new Luxembourg employees, including documentation, HR system updates and stakeholder coordination
• Maintain employee records, personnel files and HRIS data, and support Joiner, Mover and Leaver processes
• Prepare standard lifecycle documents such as employment certificates, salary and position change notices, and working-hours changes
• Administer sickness, annual, unpaid, maternity and parental leave in line with Luxembourg processes
• Manage HR tickets and employee queries, escalate matters to the Luxembourg HR team where needed
• Maintain HR trackers and reference data, and coordinate payroll-related HR administration and employee data changes
• Coordinate with benefit providers (pension, health insurance, lunch vouchers) and organise ASTF occupational medical appointments
• Support ISAE and ISO audits, training administration and the preparation of HR reports, trackers and presentations
• Maintain HR templates, process documentation and guidelines, and prepare recurring and ad-hoc reports

Required profile

• Bachelor's degree in Human Resources, Business Administration or a related field is an advantage
• Previous HR administration or employee lifecycle experience preferred; experience in a shared-service or remote HR support environment is an advantage
• Knowledge of Luxembourg HR administration and employment processes is a strong advantage but can be developed through training
• Excellent written and spoken English; French is a strong advantage
• Strong administrative, organisational and communication skills, with accuracy and attention to detail
• Able to work remotely with the Luxembourg HR team while collaborating with colleagues in Serbia

Required skills

• Excellent Microsoft Excel, including formulas, lookups, data reconciliation, reporting and data analysis
• Confidentiality with employee information
• Interest in AI, automation and digitalisation, including tools such as Microsoft Copilot

What we offer

• Private medical healthcare
• Global learning opportunities through the TMF Business Academy and a culture of feedback
• Team building events, Christmas/New Year gifts and vouchers
• A positive and healthy working environment