Junior Onboarding Officer

About the role

A growing team within the Client Relations department is looking for a Junior Onboarding Officer. The ideal candidate has some background knowledge and experience of working in a financial services environment. The role covers the early stages of client onboarding, from checking applications and documents to supporting clients and preparing files for the Onboarding Analyst.

Key responsibilities

• Screen onboarding applications for completeness and readiness, and verify that minimum documentation and information requirements are met before assigning cases to an Onboarding Analyst.
• Identify missing, incomplete, inconsistent or expired documents and follow up with clients or Corporate Service Providers (CSPs).
• Perform preliminary Customer Risk Assessment (CRA) checks and flag risk indicators outside the company's risk appetite.
• Guide clients through the onboarding process, explain outstanding requirements and help them complete forms and upload documents.
• Maintain regular, professional communication with clients during the document-collection stage.
• Upload, classify and maintain customer documents in the onboarding and internal systems, keeping records accurate and complete.
• Record client communications, follow-ups and case progress, and monitor applications against service timelines.
• Coordinate with Onboarding Analysts, Client Relationship Managers and other departments, and prepare onboarding files for due diligence and risk assessment.
• Follow onboarding procedures, customer acceptance requirements, data-protection standards and regulatory requirements, and report recurring issues and improvement opportunities.

Required profile

• Diploma or equivalent in Finance, Business, Management, Compliance, Operations or a related field.
• 1-2 years' experience in onboarding, KYC/CDD, due diligence, client administration or a similar role, preferably in financial services or fintech.
• Basic understanding of KYC/CDD requirements and onboarding processes; good knowledge of the fintech and payments industry is an asset.
• Excellent written and verbal English; knowledge of other languages is an asset.
• Strong attention to detail, organisation and customer-service skills, able to work both independently and as part of a team.

Required skills

• Comfortable working with CRM, onboarding or document-management systems.
• Ability to manage multiple cases and meet deadlines.