Junior Operations Coordinator – Legal Services

About the role

The Junior Operations Coordinator supports the day‑to‑day functioning of a legal services firm. You will help keep people, systems, and processes organized, ensuring consistency with client‑service standards and internal procedures.

Key responsibilities

• Send ID verification, trust, and other client follow‑up requests.
• Prepare and update matter‑related and PNC reports.
• Manage tasks and workflows in Lawmatics.
• Maintain accurate record‑keeping for client and case administration.
• Coordinate new‑hire onboarding, documentation, system access, and training schedules.
• Assist the Director of Operations with administrative and process initiatives.
• Create and maintain internal guides, training materials, and process documentation.
• Support cross‑departmental workflow efficiency and act as liaison between Operations, Intake, Client Support, Marketing, and Leadership.
• Help with social‑media content creation, scheduling, and newsletter distribution.

Required profile

• Highly organized, detail‑oriented, and proactive.
• Comfortable supporting multiple departments in a fast‑paced environment.
• Strong communication skills with solid follow‑through.
• Willingness to own recurring operational tasks and contribute to continuous improvement.

Required skills

• Experience with Lawmatics or similar client‑relationship management tools.

What we offer

• Opportunity to work within a growing legal services firm.
• Exposure to cross‑functional projects and process improvement initiatives.
• Professional development through training and mentorship.