Logistics Services Support

About the role

We are seeking a proactive, customer‑focused Logistics Services Support professional to join Ardagh Metal Packaging. In this role you will help keep delivery operations running smoothly, act as the first point of contact for customers and partners, and contribute to high service levels across our supply‑chain network.

Key responsibilities

• Support day‑to‑day logistics and delivery operations.
• Serve as the first point of contact for customer delivery enquiries and routine service requests.
• Communicate with carriers, suppliers and third‑party logistics providers to ensure smooth operational execution.
• Monitor deliveries, follow up on exceptions and assist in issue resolution.
• Maintain accurate operational records, trackers and system data.
• Review and validate logistics‑related information, including delivery, inventory and transport cost data.
• Escalate service or operational issues through appropriate channels when required.
• Contribute to continuous improvement by ensuring accuracy, compliance and process discipline.

Required profile

• Previous experience in logistics, transportation, warehousing, supply chain, customer service or operational administration.
• Experience working with customers, hauliers, carriers or logistics service providers is an advantage.
• Strong customer‑service mindset with excellent organisational and prioritisation skills.
• High attention to detail, strong communication and relationship‑building abilities.
• Ability to manage multiple tasks in a dynamic environment and a proactive problem‑solving approach.
• Team‑oriented with a strong sense of ownership and accountability.

Required skills

• Microsoft 365
• Excel
• SAP (or similar ERP)
• Warehouse Management System (WMS)
• Transportation Management System (TMS)
• Transporeon (or comparable logistics platform)

What we offer

• Opportunity to work in a dynamic logistics operation with international exposure.
• Direct contribution to service performance and continuous improvement initiatives.
• Experience across end‑to‑end logistics processes within a leading metal packaging company.