Purchasing and Expediting Support Agent

About the role

The DDC Group, a business process management company serving clients in shipping and logistics, energy and utilities, banking and finance, retail and e-commerce, healthcare and insurance, is looking for a Purchasing and Expediting Support Agent fluent in English. The agent supports the Purchasing team by following up on open purchase orders and keeping order status visible to customers and colleagues.

Key responsibilities

• Follow up proactively with vendors to track open purchase orders and ensure timely updates
• Maintain communication with vendors to resolve delays or issues so orders are not held up
• Work with the wider client network so that order updates are logged and communicated effectively
• Ensure customer service and other parties have up-to-date visibility of open order status
• Accurately log order updates and track order status in the system
• Provide general administrative support to the Purchasing team, including record keeping, report generation and assistance with procurement tasks

Required profile

• Fluent English, with excellent reading and grammar skills (C1 level)
• Proven experience of reading, understanding and communicating effectively in English
• Office terminology, procedures and practices
• Results-oriented, self-starter with good communication skills and relationship-building ability

Required skills

• Microsoft Office (Word, Excel) and Windows
• Outbound calls and emails to vendors
• Problem-solving, organization, multitasking and time management
• Crisis management under pressure

What we offer

• Monthly bonus scheme
• Private health insurance
• Paid training
• Hybrid work after a successful probation period
• Referral program
• Global, multilingual and multicultural environment with career advancement

Shift: Monday to Friday, 14:00 to 22:00.