Sales Representative Team Leader (Arabic Speaker)

About the role

The Sales Representative Team Leader will lead, coach and develop a team of Sales Representatives focused on Arabic‑speaking players. The role combines player acquisition, retention, reactivation and revenue growth within the iGaming sector while ensuring compliance and a high‑quality player experience.

Key responsibilities

• Lead, coach and develop a team of Sales Representatives serving Arabic‑speaking players.
• Monitor daily performance against sales, retention, reactivation and revenue targets and conduct regular feedback sessions.
• Ensure accurate documentation of player interactions in the CRM and maintain call quality and compliance standards.
• Coordinate with Customer Support, Payments, Risk, Fraud and Compliance to execute campaigns, promotions and VIP initiatives.
• Analyse team data, prepare performance reports and present recommendations to management.

Required profile

• Fluent in Arabic (written and spoken) and proficient in English.
• Minimum 2 years of experience in sales, retention, reactivation or VIP management within the iGaming industry.
• 1–2 years of experience leading or supervising a sales team.
• Strong understanding of iGaming player lifecycles and revenue‑growth strategies.
• Proven ability to meet and exceed sales targets.
• Excellent communication, negotiation and relationship‑building skills.
• Analytical mindset with experience using CRM systems and performance reporting tools.
• Ability to handle escalations, work rotational shifts and maintain attention to detail.

What we offer

• Competitive salary with an attractive commission structure.
• Private healthcare plan and regular happy‑hour events.
• Career development and training opportunities in a growing international company.
• Dynamic, supportive team culture.