Senior Business Systems Analyst

About the role

Acronis, a global cyber protection company, is looking for a Senior Business Systems Analyst to lead the discovery, analysis and delivery of key digital transformation initiatives, including its Partner Portal, Learning Management System (LMS) and Support Platform. The role acts as a strategic liaison between business stakeholders and technical teams, translating business needs into scalable solutions within Agile environments.

Key responsibilities

• Work with business units such as Sales, Marketing, Support, Product, Training and Technology to identify needs and pain points across digital platforms.
• Lead discovery sessions, stakeholder interviews and requirements workshops.
• Capture and document business requirements, process flows, use cases and user stories with clear acceptance criteria.
• Advise stakeholders on process improvements and digital enhancements, and bridge business and technical teams.
• Support UAT, change management and post-launch validation, and track project KPIs.
• Benchmark competitors' platforms to identify feature enhancements and best practices.

Required profile

• 5+ years of experience as a Business Analyst, Product Owner or Scrum Master.
• Bachelor's degree in Business, Information Systems or a related field; Master's a plus.
• Background in B2B, IT services, channel partner ecosystems or enterprise software.
• Experience in Agile/Scrum environments and ability to manage several projects at once.
• English-speaking application required.

Required skills

• Strong documentation skills (BRDs, user stories, workflows, acceptance criteria).
• JIRA, Confluence, Figma and M365.
• Salesforce, partner ecosystems, B2B portals and channel sales workflows.
• AI capabilities and tools.
• Preferred: PRM and TCMA systems, CMS, SSO, data modelling and UX analysis across partner tiers.