Services Sales Engineer

About the role

Schneider Electric is looking for a Services Sales Engineer to join its growing Services organization in Serbia, based in Belgrade. The role develops and expands the Services business through proactive customer engagement, opportunity identification, solution development and commercial management of the services portfolio, working with customers, service operations teams, planners, field engineers and management.

Key responsibilities

• Demand creation and customer engagement: build relationships with existing and new customers, run regular visits and business reviews, conduct installed-base reviews and service portfolio discussions, and promote Schneider Electric Services value propositions
• Opportunity management: identify and qualify new service opportunities, build a sustainable sales pipeline, develop account plans and customer growth strategies, and use CRM tools for pipeline visibility and forecasting
• Solution development and offer management: work with service teams on customer-focused solutions, coordinate offer development, support scope definition, costing and commercial proposals, and take part in negotiations and proposal presentations
• Order acquisition and business growth: achieve order intake and revenue targets, convert opportunities into profitable business, drive renewals, service agreements and modernization opportunities, and identify cross-selling and up-selling opportunities
• Customer success and expansion: support handover to operations, contribute to satisfaction and retention initiatives, build long-term partnerships and act as a trusted advisor on service and lifecycle strategies

Required profile

• University degree, Technical Faculty, preferably Electrical Engineering
• Valid Category B driving licence
• Fluency in Serbian and English
• Willingness to travel regularly
• Experience in sales, business development, customer management, technical sales or service-related roles
• Preferred: experience in Services Sales, Business Development, Key Account Management or Service Operations, and in industrial, electrical, automation, energy management, field services or facilities management environments

Required skills

• Strong communication, presentation and relationship-building skills
• Ability to work independently while collaborating across teams
• Preferred: understanding of maintenance contracts, modernization projects, lifecycle services and field service operations, and of pricing, commercial negotiations and profitability management

What we offer

• Health and life insurance, 24+ days of annual leave, and financial, legal and psychological assistance
• Parental and care leave, and opportunities for additional learning and mentoring
• Recognition programme, short-term or sales incentives, and a career path in a global sustainable multinational