Shared Services Analyst

About the role

Ball, a manufacturer of sustainable aluminium packaging, is hiring a Shared Services Analyst. The analyst executes critical operational activities within a defined business process area, ensuring accuracy, efficiency and a high level of service. The role works closely with team members, internal stakeholders and external customers to support end-to-end process execution, resolve issues and identify continuous improvement opportunities, contributing to the success of Global Business Services (GBS) Delivery Centers.

Key responsibilities

• Execute operational processes according to established procedures, controls and service standards, ensuring accuracy and quality.
• Research, analyze and resolve process issues, discrepancies and root causes, escalating concerns when appropriate.
• Serve as a key point of contact for daily operational activities, answering questions and supporting issue resolution.
• Collaborate with team members, internal stakeholders and external customers to ensure seamless process execution.
• Identify process improvement opportunities and take part in initiatives that improve efficiency, quality and performance.
• Maintain accurate documentation and comply with SOPs, SOX requirements and other applicable regulatory standards.

Required profile

• Bachelor's degree in Business or a related field, or equivalent relevant work experience.
• 1-3 years of relevant professional experience; experience within a functional business area preferred.
• Strong organizational, multitasking, analytical, problem-solving, customer service and communication skills.
• Ability to learn new processes quickly, adapt to change and take ownership of assigned work.
• Fluency in written and spoken English; Portuguese is desirable.

Required skills

• Proficiency in Microsoft Office applications.
• SAP and/or JDE experience preferred.