VIP Account Manager (Portuguese-Speaking Clients)

About the role

The VIP Account Manager builds and maintains strong relationships with Portuguese-speaking VIP players, acting as their main point of contact. The goal is to provide exceptional service, ensure player satisfaction and drive retention and growth within the portfolio.

Key responsibilities

• Manage a portfolio of Portuguese-speaking VIP players and build long-term, trust-based relationships with high-value clients.
• Contact players proactively to present new offers, bonuses and exclusive promotions.
• Monitor player activity and trends to spot opportunities and risks, and provide tailored solutions and personalized service.
• Resolve player inquiries and issues quickly, and collaborate with internal teams to deliver an exceptional VIP experience.
• Prepare regular reports on player activity, performance and retention metrics, and help develop strategies to increase loyalty and lifetime value.
• Handle additional tasks assigned by the Head or Director of Department.

Required profile

• Proven experience in the iGaming / gambling industry (mandatory).
• Minimum 2 years' experience in a VIP or account management role.
• Fluent Portuguese (spoken and written, C1) and English (B2).
• Strong interpersonal, communication and organizational skills, with an analytical mindset and confidence under pressure.

Required skills

• Understanding of player needs and ability to deliver tailored solutions.
• Ability to interpret data and KPIs.
• Confidence using Microsoft Office and CRM tools.

What we offer

• Competitive salary and performance-based incentives.
• Office-based work in a dynamic, international workplace with a collaborative team.
• Ongoing training, professional development and career growth opportunities.
• Happy Fridays and regular team engagement activities.