Salesforce Consultant

About the role

We are looking for a Salesforce Consultant to join our Belgrade office in a hybrid setup. You will design, configure and optimise Salesforce solutions that meet our clients’ business needs, ensuring a seamless and efficient CRM experience.

Key responsibilities

• Design, configure and customise Salesforce objects, workflows, automations (Flow, Process Builder) and integrations.
• Lead discovery sessions and translate complex business processes into technical specifications.
• Implement best‑practice configurations and prepare clear documentation.
• Collaborate with cross‑functional teams to deliver user training, support and functional assistance.
• Monitor system performance and drive continuous improvement across the Salesforce ecosystem.

Required profile

• Strong hands‑on experience with the Salesforce platform, including configuration, customisation and automation design.
• Proven ability to gather requirements, analyse business processes and map them to Salesforce capabilities.
• Knowledge of integration concepts, APIs, data migration and data‑quality best practices.
• Excellent communication skills and experience working in multidisciplinary teams.
• Bachelor’s degree in Computer Science, Information Systems, Business or equivalent professional experience.
• Fluency in English.

Required skills

• Salesforce configuration and customisation
• Salesforce Flow and Process Builder
• Validation rules
• API integration and data migration
• Data quality management
• CRM concepts, sales and service processes
• Salesforce Administrator or Consultant certification (or equivalent experience)