Service Management Platform Administrator

About the role

Noventiq is expanding its Digital Transformation initiative and seeks a Service Management Platform Administrator to join the Delivery Tools Management team at Noventiq HQ. You will work with global colleagues to configure, automate, and continuously improve the IT Service Management (ITSM) platform and related monitoring tools.

Key responsibilities

• Configure and implement automation of business processes and workflows for support and managed services.
• Administer, maintain, and evolve the ITSM platform, monitoring systems, and related internal tools.
• Design, implement, and support integrations between the ITSM platform and external systems using REST APIs, webhooks, and automation tools.
• Analyze API requests/responses, JSON data, logs, and HTTP errors to resolve integration and workflow issues.
• Configure and maintain ITSM processes, Asset Management, CMDB, and manage users, groups, roles, and access rights.
• Review existing processes, propose automation improvements, and document procedures, policies, and technical guides.
• Coordinate maintenance activities, new feature roll‑outs, and integration projects across corporate systems.
• Communicate effectively with cross‑functional teams and project stakeholders to ensure timely delivery of tasks.

Required profile

• Minimum 3 years of experience in Service Management process automation or ITSM platform administration.
• Hands‑on experience with Freshservice or comparable ITSM tools (e.g., ServiceNow, BMC Remedy, ManageEngine).
• Strong understanding of ITSM processes such as Incident, Problem, Change, Service Request, Service Catalog, SLA, Asset Management, and CMDB.
• Proven ability to design and support integrations using REST APIs, JSON, HTTP methods, and authentication mechanisms (API keys, OAuth 2.0, Bearer tokens).
• Experience troubleshooting integration issues via logs, API responses, and monitoring tools.
• ITIL Foundation certification or solid practical knowledge of ITIL principles is a plus.
• Fluent written and spoken English.

Required skills

• Freshservice (or ServiceNow, BMC Remedy, ManageEngine)
• REST API development and consumption
• JSON data handling
• HTTP methods and status codes
• API authentication (API keys, OAuth 2.0, Bearer tokens)
• Webhook and event‑driven workflow automation
• Postman for API testing
• Jira for issue tracking
• ITIL Foundation concepts