Technical Support Specialist – Level 1

About the role

The Technical Support Specialist – Level 1 provides first‑line assistance to customers using NCR Voyix Hospitality solutions, including the Aloha POS platform. You will work onsite in Belgrade, handling inquiries via phone, email and ticketing systems while developing core troubleshooting skills.

Key responsibilities

• Respond to customer inquiries through phone, email and support portals.
• Troubleshoot basic software, hardware and point‑of‑sale (POS) issues.
• Use remote support tools to diagnose and resolve problems.
• Escalate complex cases to senior support teams as needed.
• Document interactions and resolutions accurately in Salesforce/NEOS.
• Maintain communication with customers regarding status and resolution timelines.
• Collaborate with teammates to share knowledge and improve service quality.

Required profile

• Strong interest in technology and customer service.
• Good communication skills in English.
• Ability to work in shift rotations and an onsite environment.
• Willingness to continuously learn and develop technical expertise.

Required skills

• Experience with Salesforce or similar CRM platforms.
• Familiarity with NEOS ticketing system.
• Knowledge of Aloha POS or other hospitality POS solutions.

What we offer

• Hands‑on training in POS systems and hospitality software.
• Exposure to global customers in a fast‑paced support setting.
• Opportunities for skill development and career progression.