Welcome Officer

About the role

The International Committee of the Red Cross (ICRC) is looking for a Welcome Officer for its Belgrade delegation. The officer ensures that welcome and travel-related services are delivered effectively for mobile and resident staff, coordinating airport transfers, travel arrangements, visas, permits, accommodation and official registration, and maintaining accurate, confidential records. The position is fixed-term, covering the temporary absence of an employee until their return.

Key responsibilities

• Coordinate travel arrangements and welcome services, including airport transfers, regional transport, travel requests and travel insurance, in line with ICRC procedures.
• Liaise with ICRC offices and external authorities on official notifications, identification documents, ID extensions, invitation letters and other formalities.
• Prepare welcome-related invoices and supporting documents, including the calculation of private travel charges where applicable.
• Maintain and update welcome databases, personal files, briefing materials and administrative records, ensuring accuracy, confidentiality and proper archiving.
• Support the organisation of seminars, workshops, meetings and other welcome-related activities.
• Handle incoming calls on the switchboard and keep welcome lists up to date for audit purposes.

Required profile

• Bachelor's degree in Business Administration, Management, Tourism or a related field.
• Experience in administrative support, travel coordination, customer service or similar tasks.
• Good understanding of administrative procedures, document management and record-keeping.
• Very good command of English, written and spoken.
• Previous experience in the humanitarian sector or an international organisation is an asset.
• Open to Serbian citizens or holders of a personal work permit in Serbia; the position is open only to them.

Required skills

• Proficiency in Microsoft Office, especially Outlook, Word and Excel.
• Strong organisational and administrative skills, accuracy and attention to detail.
• Good communication and interpersonal skills, and the ability to handle confidential information discreetly.
• Ability to work under pressure, meet deadlines and manage multiple priorities.

What we offer

• Rewarding work in a humanitarian and multicultural environment.
• Hybrid working model: 3 days in the office.
• Attractive social benefits.

The application deadline is 8 November 2026. Candidates apply by sending a CV and motivation letter in English; only shortlisted candidates will be contacted.