Astrology Chat Operator

About the role

Ruby Labs is looking for a Chat Operator to join its team of Personal Guides who deliver astrology, palmistry and tarot readings to clients. The role is remote and full time, working five days a week including Saturdays and Sundays, from 09:00 to 17:00 GMT. It suits someone who enjoys helping people find guidance and answers through divination.

Key responsibilities

• Write astrologically and grammatically correct responses to client questions in English
• Deliver engaging readings for clients buying live video calls, also in English
• Prepare video and voice messages for clients; the ideal candidate makes their own short video readings and appears on camera
• Follow ethical rules and company standards when giving readings
• Meet targets for response times and message volumes set by management
• Take on ad-hoc projects as needed by the Chat Ops team
• Assign incoming messages to the team and cover colleagues so response times stay good over weekends

Required profile

• Experience creating and reading natal and transit birth charts, and giving predictive astrological readings
• Experience in palmistry and confidence answering questions from palm lines
• Able to read Tarot cards and give readings from card spreads
• Comfortable giving readings in writing and in person on live video calls
• Excellent spoken and written English; previous professional experience in astrology, palmistry or tarot is an advantage
• Empathic, non-judgemental and able to build rapport quickly; able to work independently
• Located within about +/- 4 hours of CET (Central European Time)

Required skills

• Reliable internet connection and strong computer skills
• Quiet space for uninterrupted live video calls
• Accurate typing and the ability to write short, engaging responses
• Nice to have: remote experience in online entertainment, creative writing, and basic knowledge of numerology, synastry or dream interpretation

What we offer

• Remote work environment
• Unlimited paid time off and paid national holidays
• Company-provided MacBooks for employees who need them
• Flexible independent contractor agreement with tax advantages and reduced employment obligations