Sales Representative - Turkish Speaking

About the role

Workanova, a global BPO provider of customer care, sales, technical support and back-office services, is hiring a Sales Representative who speaks Turkish. The role engages Turkish-speaking players through inbound and outbound calls, promotes approved iGaming products and campaigns, and supports engagement and retention. It also involves managing player requests and coordinating escalations internally.

Key responsibilities

• Conduct inbound and outbound calls with Turkish-speaking players and present approved products, promotions, campaigns, tournaments and events.
• Invite players to relevant gaming activities and offers, and build professional relationships with them.
• Support activation, engagement, retention and reactivation campaigns, and proactively contact existing players.
• Identify inactive players and support retention and reactivation initiatives.
• Follow up on previous interactions, campaigns, offers and unresolved requests, and handle player questions and objections professionally.
• Record all interactions, requests, outcomes and follow-ups accurately in the CRM.
• Escalate payment, verification, bonus, technical, complaint, fraud or account matters, and follow up on open cases.
• Meet individual and team sales, engagement and retention targets, and follow responsible gaming, data protection and regulatory standards.

Required profile

• Fluency in Turkish, written and spoken.
• Good working proficiency in English (B2).
• Previous experience in sales, telesales, customer service, account management or call center operations.
• Availability to work rotational shifts from the Belgrade office.

Required skills

• Strong communication, negotiation and relationship-building skills.
• Confidence handling inbound and outbound calls.
• Experience using CRM systems and good computer skills.
• Attention to detail and accurate record keeping.

What we offer

• Competitive salary with an attractive commission structure.
• Career development and training opportunities.
• Private healthcare plan and happy hour.