Automotive "Flying Doctor" Technician (Freelance Contract)

About the role

MSX, a partner to vehicle manufacturers, retailers and mobility organisations for more than 30 years, is hiring a new Flying Doctor Technician on a freelancer contract. This is a field-based role providing on-site technical support across all of Serbia, with particular focus on electrical buses. Applications are open to all of Serbia.

Key responsibilities

• Manage escalated technical cases from front-line support, validate information, perform deep-dive analysis and define corrective actions.
• Provide remote and on-site support to dealers and technical teams so that vehicle repairs are carried out in a timely and effective way.
• Produce clear, structured technical reports for OEMs and internal stakeholders, highlighting risks, trends and areas for improvement.
• Monitor activity KPIs such as case ageing, recurrence and first-time fix rate, and flag early warning signs of product or process issues.
• Contribute to the technical knowledge base and best practices, supporting the continuous improvement of Level 1 agents and workshops.

Required profile

• Strong automotive technical background with experience in diagnostics and complex repair in a dealer, workshop or OEM environment.
• Ability to analyse technical data, fault codes and log files to find root causes and recurring issues.
• Good verbal and written English, able to explain complex technical topics clearly.
• Team player with a proactive, logical and inquisitive approach, able to work in multi-market, multi-stakeholder settings.

Required skills

• Diagnostics and complex vehicle repair.
• Interpreting OEM technical documentation, wiring diagrams and procedures into clear repair instructions.

What we offer

• Freelancer contract with competitive salary.
• Company car and assets.
• Flexible working methods and a dynamic, international working environment.
• Working pattern Monday to Friday, field-based across all Serbia.