Automotive Flying Doctor Technician

About the role

MSX, a global partner to vehicle manufacturers, retailers and mobility organisations for more than 30 years, is looking for a Flying Doctor Technician to provide field support, especially on electrical buses. The role is full-time, Monday to Friday, and involves managing escalated technical cases and supporting dealers and technical teams remotely and on site.

Key responsibilities

• Manage escalated technical cases from front-line support, validate information, perform deep-dive analysis and define corrective actions.
• Provide remote and on-site support to dealers and technical teams so repairs are carried out in a timely and effective way.
• Produce clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement.
• Monitor activity KPIs such as case ageing, recurrence and fix-it-right-first-time, and flag early warning signals on product or process issues.
• Contribute to the technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshops.

Required profile

• Strong automotive technical background with experience in diagnostics and complex repair in a dealer, workshop or OEM environment.
• Ability to analyse technical data, fault codes and log files to find root causes and recurring issues.
• Good verbal and written English, able to explain complex technical topics clearly.
• Team player with a proactive, logical and inquisitive approach, able to work in multi-market, multi-stakeholder environments.

Required skills

• Diagnostics and complex vehicle repair.
• Interpreting OEM technical documentation, wiring diagrams and procedures.

What we offer

• Competitive salary.
• Company car and assets.
• A dynamic, international working environment.
• Flexible working methods.