Customer Quality Specialist

About the role

The Customer Quality Specialist is an entry-level position within the Quality Center of Excellence platform at ADM Specialty Ingredients, reporting to the EMEA Customer Quality Manager in Amsterdam. The specialist acts as the liaison between ADM and customers on standard documentation requests for quality and food safety matters, supporting the commercial, sales, customer service and production teams. Direct contact with existing and potential customers is expected.

Key responsibilities

• Gain a basic understanding of the Center of Excellence business unit's products and applications.
• Manage incoming quality requests from customers, sales force, end users and sales managers, aiming for high customer satisfaction.
• Assist with request entry and training, and handle requests via Salesforce and customer portals with accurate, timely follow-up.
• Complete standard quality documentation, questionnaires (e.g. allergen/spec forms) and technical inquiries.
• Identify the right contacts within the business unit for particular issues and liaise with Customer Quality Representatives and internal departments.
• Support the Customer Quality Representative by preparing overviews of open customer requests and give trainings to raise awareness of the team.
• Maintain action item tracking and take part in continuous improvement projects.

Required profile

• Bachelor's degree in Food Quality/Technology or a related field; a Master's in Food Quality Management/Technology is a plus.
• Minimum 2 years of experience in a food and feed quality factory environment or in technical customer service.
• Advanced English; Dutch or other European languages are a strong advantage.
• Openness to continuous learning, teamwork, discretion and the ability to stay organised under pressure.

Required skills

• Understanding of HACCP, EFISC, FSSC 22000 and HALAL/KOSHER/IP standards.
• Ability to understand technical terminology and perform basic troubleshooting.
• Ability to learn business-specific information systems and cross-BU information.