Customer Support Specialist (EMEA)

About the role

Mize, an AI‑driven revenue platform for travel companies, is seeking a Customer Support Specialist to join its global tech‑support team. The role supports the flagship product, works closely with operations and R&D, and provides 24/7 assistance to customers across the EMEA region.

Key responsibilities

• Perform in‑depth troubleshooting, including database analysis, system‑log review, and code debugging to resolve complex issues.
• Maintain a low rate of non‑bug escalations to the development team.
• Write technical notes and troubleshooting procedures for the support organization.
• Manage assigned cases to meet service‑level agreements and keep stakeholders updated.
• Collaborate continuously with business teams throughout the company.

Required profile

• Minimum 2 years of experience in a customer support role within a software or technical company.
• Proficiency in English, both written and verbal.
• Strong creative troubleshooting abilities and the capacity to understand complex workflows.
• Ability to meet tight deadlines, self‑prioritize, and work effectively in a team.

Required skills

• SQL
• System log analysis (advantage)
• Zendesk (advantage)