Field Service Coordinator II

About the role

NCR Voyix, a global provider of unified commerce platforms for shopping and dining, is hiring a Field Service Coordinator in Belgrade, Serbia. The role supports service operations across the United States and suits candidates with little or no experience; the company states it hires based on potential rather than the length of a CV.

Key responsibilities

• Review service requests and understand what needs to be done
• Assign tasks to Customer Engineers based on skills, schedules and urgency
• Prioritize customer needs and balance workloads
• Coordinate locations, schedules and technician availability
• Check part availability and source parts from different locations
• Track estimated arrival times and ensure updates are accurate
• Communicate with teams across the U.S. by phone, email and chat
• Document updates and actions in the system
• Support escalation management and older service requests
• Share ideas and feedback to improve processes and take part in training sessions

What we offer

• Full, structured training from scratch
• 1:1 mentorship and ongoing guidance
• A supportive team and clear career pathways to senior roles, leadership or specialized departments