Junior Business Desk Coordinator - Sales Operations & MPD

About the role

The Business Desk Coordinator supports sa.global's Sales Operations and Microsoft Partner Development (MPD) functions across Northern and Central Europe, WENA and India, strengthening operational capacity, data quality and commercial governance. The role sits in the Business Desk department, reports to the Business Desk Team Lead and is based in the Belgrade office on a hybrid basis.

Key responsibilities

• Sales Operations (80%): maintain CRM and Customer Engagement opportunity records, support pipeline hygiene and data quality, reconcile contracts with CRM records, coordinate won-opportunity closures and contract pack production, run DocuSign workflows, support Sales-to-Delivery and Finance handovers, and prepare change requests.
• MPD (20%, after onboarding): manage first-line mailbox triage, support programme renewals and partner benefit records, update licensing guidance, assist with incentive and licensing administration, and prepare routine reports.
• Continuous improvement: identify process improvements, support CRM data remediation, contribute to SOPs and governance, and help prepare for automation and AI-enabled processes.

Required profile

• Strong attention to detail and commitment to data accuracy.
• Excellent organisational and administrative skills, with strong written and verbal English.
• Ability to manage multiple priorities, solve problems analytically and work across international teams and time zones.
• Desirable: experience with Microsoft Dynamics 365 CE, contract administration, Microsoft partner programmes, DocuSign, and professional services or technology organisations.

Required skills

• Confident use of spreadsheets, business systems and documentation.
• Desirable: Microsoft Dynamics 365 CE, DocuSign, Microsoft partner programmes.

What we offer

• Competitive salary and annual bonus, 24 days of annual leave and private health insurance.
• Hybrid working in the New Belgrade office, with snacks, team events and paid training and certifications.
• Career path into specialist Business Operations, Sales Operations, Commercial Operations, Partner Management or Business Desk leadership.